The Western Malaysian operation includes more than 54 stores and is operated by a The Body Shop Franchisee, Rampai-Niaga Sdn Bhd, under license by The Body Shop International plc. Helmed by Managing Director, Datin Mina Cheah-Foong and Dato’ Simon Foong, the first shop was opened in Plaza Yow Chuan in December 1984, and since then, the business has rapidly grown into a wide network of 54 stores – all situated strategically in major towns throughout West Malaysia. The latest stores were opened in Sunway Giza, Kota Damansara and Jusco Bandaraya, Malacca in February, 2010.

The Body Shop is a values driven, original and ethical high quality skin and body care retailer well-known for creating a niche market sector for naturally-inspired products that are 100% vegetarian. The Body Shop has introduced a generation of consumers to the benefits of a wide range of bestsellers from fragrance products like the classic White Musk range, our award-winning Body Butters from our bath & body range to skin care products like the popular Vitamin E, Vitamin C and Tea Tree Oil ranges. Over the years, The Body Shop has become an authority in the development of unique personal care products, inspired by the use of natural ingredients with proven benefits, drawing on a diversity of cultural knowledge from around the world. The organisation aims to achieve high integrity in its product development, to use minimal packaging and to be honest about the benefits of the products it sells.

The Body Shop Malaysia’s business philosophy is profits with principles. We believe a business has a responsibility to the communities in which it operates. To this end, the company supports and initiates community action and campaigns, which cover a wide range of activities in favour of environmental protection, HIV/AIDS awareness, Child Trafficking and Stop Violence Against Women – a long-term campaign to help address and raise awareness on the issue of domestic violence in Malaysia. The Body Shop® is committed and continues to lead the way for businesses to use their voice for social and environmental change.

The Body Shop Malaysia has been recognised through numerous awards over the years for its retail excellence and values integration efforts. The organisation was recognised for the 2007 Small Company CSR Honourable Award as well as bagging the 2009 CSR Award on Empowerment of Women conferred by the Prime Minister Datuk Seri Najib Razak in recognition of the organisation’s long-term commitment towards initiating effective values campaigns that are in line with The Body Shop® five core values. The Body Shop® was also awarded the prestigious “Platinum Award for Best Service Retailer” at the MRCA Awards 2006-2007, amongst many, for its outstanding performance in customer service and merchandising in the Malaysian retail industry.

The mantra that “retail is detail” permeates the culture of the entire organisation, which takes great pride in achieving consistent business growth through intensive focus on Key Performance Indicators in the areas of sales, operations, staff training & development, high quality customer service and visual merchandising standards. This extends all the way to the respective Managers of the retail stores who are expected to maintain the highest of retail standards. The organisation invests in projects that will make a difference for customers, the ultimate objective being to give the customer a surprisingly delightful experience in-store. These include progressive renovations of all its existing stores into the new store design that is now showcased in the Suria KLCC flagship store.

The Body Shop is well-known for its customer service and the organisation continually takes measures to improve the quality of its service, in order to meet the increasingly sophisticated demands of customers. Store Consultants receive intensive training on product knowledge and customer care. To evaluate the standard of customer service in-store, the organisation conducts monthly Quality Tracking for all its shops. Results are shared and areas of improvement are addressed with the appropriate action, whilst high performers are recognised.

The Body Shop also aims to nurture a team of committed and motivated employees. Attractive incentive programmes are in place to recognise those who have achieved excellent performance consistently. An overseas trip to the America/Europe continent is just one of the many initiatives implemented to reward deserving employees. The organisation currently employs over 30 head office employees based in USJ, Subang Jaya in various departments: Retail Operations, Marketing & Communications, Learning & Development, Accounts & Administration, IT and Human Resource Management. The head office staff members are geared towards managing and supporting both the brand and the retail structure which has over 300 full-time and part-time retail staff.

OUR VALUES

The Body Shop has always believed passionately that animals should not be used for cosmetic testing. We have never tested our products on animals. Similarly, we insist that all our suppliers have not tested their ingredients on animals for cosmetic purposes.

We comply with the strict requirements of the Humane Cosmetics Standard created by the British Union for the Abolition of Vivisection. Our policy and standards in this area were praised by the BUAV in 2008. In the same year we won the RSPCA Good Business Award for a second time, for our commitment to animal welfare.

We’re incredibly proud of our dedication to this issue, and our global campaigning against cosmetic animal testing. The EU banned animal testing for finished cosmetic products in 2004, and for ingredients in 2009.

We also fund organisations that campaign for increased research into animal testing alternatives.

In 1987, The Body Shop launched Community Trade. One of the first examples of fair trade, Community Trade has numerous benefits for our company, our customers and our suppliers. Through trading we can offer our suppliers a stable, long-term income. We can access some of nature’s finest ingredients, which are grown and harvested by expert local farmers. Many of these ingredients are grown using time-honoured techniques, helping to preserve a traditional way of life. In the process, Community Trade allows our suppliers to build better futures for themselves and their communities.

Wherever possible, we seek to use Community Trade ingredients in our products. Over the past two years, spending on Community Trade ingredients, gifts and accessories has risen from £6.4m to £7.4m. We now work with over 25,000 farmers and producers worldwide who supply us with 20 of our naturally derived ingredients and over 60 different gifts and accessories.

By 2010, we aim to use wood from responsibly managed sources, certified by the Forest Stewardship Council (FSC), wherever possible.

The devastating environmental effect of palm-oil plantations on deforested land has been well documented. That’s why, as members of the Roundtable on Sustainable Palm Oil (RSPO), we’ve worked to create new standards designed to help protect natural biodiversity and workers’ rights. We are proud to say that all of our 7.5m soaps sold annually are now produced using palm oil sourced from a plantation that is successfully audited in line with RSPO regulations.

We ask all our suppliers to sign the Code of Conduct which supports our Ethical Trade Programme, developed to improve conditions for all workers in the supply chain and to uphold their human rights. This code is strictly enforced and monitored to ensure standards are met regarding child labour, discrimination, and employee pay, hours and working conditions.

We’re committed to using responsibly sourced ingredients wherever possible, and working with the communities and people who supply us.

 How are we reducing our impact on the environment?

As a global business, we strongly feel the need to be proactive in the battle against climate change.

We’re constantly seeking new ways to improve our business practices and reduce our carbon footprint. In many of our stores, refits are rolling out that will improve our energy efficiency. New lighting, including store signs that have been successfully trialled, will help to reduce our energy use. We’ve introduced energy-awareness training for all our store staff and have also reduced our air travel.

We’ve also made great strides in sourcing renewable energy wherever possible to run our offices, warehouses and stores around the world. In the UK alone, 65 per cent of our stores are on renewable energy contracts.

As long-term advocates for reducing waste, we’re now introducing plastic bottles made from 100 per cent recycled material. Our aim is to make all our PET (polyethylene terephthalate) bottles from this plastic – a staggering 30m bottles a year.

In 2008 we replaced all our carrier bags with 100 per cent recycled and recyclable paper bags. We still offer our Community Trade Bag for Life made from 100 per cent organically grown cotton. We’ve also increased the recycled content in our gift packaging.

How do we make our customers and employees feel good about themselves?

We believe that true beauty comes from confidence, vitality and inner wellbeing. We strive to use imagery that doesn’t play on women’s insecurities, and to bring you products that enhance your natural beauty and express your unique personality.

Our philosophy is that looking good stems directly from feeling good. Where legislation allows, we encourage our employees to learn new skills through our Learning is of Value to Everyone (LOVE) initiative. By funding a range of training courses, events and health treatments, we aim to enhance our staff’s sense of wellbeing.

Another way to feel good? Doing good. It’s one of the reasons we have a global volunteering policy for all our staff, offering a minimum of three paid volunteering days a year. Our passionate and tireless staff have jumped at this chance to make a difference, working with charities such as The Aldingbourne Trust, which helps people with learning difficulties, and Children on the Edge, which supports the rights of children across the globe.

What do we achieve by campaigning?

We have always campaigned on issues close to our heart, where we believe we can make a real difference.

Since 1994 we’ve helped to raise funds and global awareness of domestic violence. Since 2004, over £4m1 has been donated to local partners who fund the prevention, support and protection of abused women and children.

Notable successes for this campaign include an organised street march and petition in Seoul, Korea. This was followed by a government commitment to increase spending on domestic-violence shelters and invest in education programmes for the police. In Switzerland we took the message into classrooms, sponsoring a website which engages children in the domestic-violence issue.

Since 1993 we’ve been campaigning and raising awareness of the issues and taboos surrounding HIV and AIDS. In the last two years we’ve helped raise £1.1m2 for the Staying Alive Foundation, a grassroots youth–awareness project which aims to educate at-risk communities on safe sex, HIV and living with AIDS.

Other campaigns support the fight against human trafficking. Our current Stop The Trafficking of Children and Young People campaign is raising awareness and funds, and offers support for victims, or those at risk.

The Body Shop will always remain dedicated to its mission to campaign for human and civil rights and environmental protection across the globe.

AEON Cheras Selatan Shopping Centre
Lot G30, Ground Floor,
Lebuh Tun Hussein Onn,
43200 Balakong, Selangor Darul Ehsan.
Tel: 016 223 6217
Fax:03-9080 3987
Mon – Sun: 10am – 10:30pm

Ampang Point Shopping Centre
Lot G01B, Ground Floor
Jalan Memanda 3
68000 Ampang, Selangor
Tel: 016 223 6396
Fax: 03-4252 9315
Mon – Sun: 10am – 10pm

Bukit Raja Shopping Centre
G-11 (Ground Floor),
Persiaran Bukit Raja 2,
Bandar Baru Klang, 41150 Klang.
Tel: 016 223 6295
Fax: 03-3344 9236
Mon – Sun: 10:30am – 10:30pm

AEON Taman Equine Shopping Centre
Lot G-43, No:2, Jalan Equine
Taman Equine, AEON Tmn Equine Shopping Centre
Bandar Putra Permai,
43300 Seri Kembangan,
Selangor Darul Ehsan
Tel: 016-339 1878
Fax: 03-8941 6713
Sun – Thu: 10am – 10pm
Fri – Sat: 10am – 10:30pm

IOI Mall Puchong
G-28, Ground Floor
IOI Mall, Batu 9, Jalan Puchong
Bandar Baru Puchong Jaya
47100 Puchong, Selangor
Tel:016 223 7863
Fax: 03-5882 9396
Mon – Sun: 10:30am – 10pm

Kuala Lumpur International Airport (Main Terminal Building) 
Lot 14A, KLIA
43900 Sepang
Selangor Darul Ehsan
Tel: 016 223 7867
Fax: 03-8787 2489
Mon – Sun: 6am – 12:30am

Kuala Lumpur International Airport (Satellite Terminal Building) 
Lot C31, KLIA
64000, Sepang
Selangor Darul Ehsan
Tel: 016 223 7868
Fax: 03-8787 2488
Mon – Sun: 6am – 12.30am

LCCT AIRPORT (Kiosk)
International Departure Hall,
Low Cost Carrier Terminal,
KL International Airport,
64000 KLIA.
Tel: 016-3391056
Mon – Sun: 10am – 10pm

Low Cost Carriage Terminal (LCCT) 
Lot LCPC 16, Public Concourse
KL International Airport
64000 Sepang
Selangor Darul Ehsan
Tel: 016-223 7869
Fax: 03-8787 2813
Mon – Sun: 10am – 10pm

1 Utama Shopping Centre
G48 Ground Floor, 1 Lebuh Bandar Utama,
Bandar Utama City Centre, Bandar Utama,
47800 Petaling Jaya, Selangor Darul Ehsan.
Tel: 016 223 6181
Fax: 03-7726 2181
Mon – Sun: 10am – 10pm

Paradigm Mall
Lot 03A, Ground Floor
1, Jalan SS 7/26A,
Kelana Jaya, Petaling Jaya,
47301 Selangor
Tel: 012-7231291
Fax: 03-78867756
Mon – Sun: 10am – 10pm

Plaza Metro Kajang (Kiosk)
Lot No. G63A, Ground Floor,
Plaza Metro Kajang, Seksyen 7,
Jalan Tun Abdul Aziz,
43000 Kajang, Selangor.
Tel: 03-8739 0863
Fax: 03-8739 0863
Mon – Sun: 10am – 10pm

SACC Mall, Shah Alam
Shah Alam City Centre
Lot GF & Grave :12A
Section 14, 40000, Shah Alam
Tel: 016 223 6250
Fax:03-5512 2529
Mon – Sun: 10.30am – 09.30pm

Setia City Mall
Lot 53, Upper Ground Floor
No. 7, Persiaran Setia Dagang,
Bandar Setia Alam Seksyen U13,
40170 Shah Alam, Selangor
Fax: 03-35584018
Mon – Sun: 10am – 10pm

Subang Parade
Lot LG20 (J), Subang Parade,
5, Jalan SS16/1, Subang Jaya,
47500 Selangor
Tel: 016 223 6031
Fax: 03-5631 4072
Mon – Sun: 10am – 10pm

Sunway Giza
Block D, F05 First Floor
No.2, Jalan PJU 5/14
PJU 5 Kota Damansara
47810 Petaling Jaya
Tel: 016 223 6027
Fax: 03 6140 7983
Mon – Sun: 10am – 10pm

Sunway Pyramid
Lot 1.85 Ground Floor
No. 3, Jalan PJS 11/15
Bandar Sunway, 46150 Petaling Jaya
Tel: 016 223 6015
Fax: 03-5622 1158
Mon – Sun: 10am – 10pm

The Curve Shopping Mall
Lot G22, The Curve
No. 6, Jalan PJU 7/3
Mutiara Damansara
47800 Petaling Jaya
Tel: 016 223 6303
Fax: 03-7728 9902
Mon – Sun: 10am – 10pm

The Mines Shopping Fair
Lot L3-31(A)
Jalan Dulang, The Mines Resort City
43000 Seri Kembangan, Selangor
Tel: 016 223 7865
Fax: 03-8945 3863
Mon – Sun: 11am – 10pm

Tropicana City Mall
Lot G-47, Ground Floor
3,Jalan SS20/27
47400 Petaling Jaya
Tel: 016 223 6304
Fax:03-7727 9352
Mon – Sun: 10am – 10pm

AEON Bukit Indah Shopping Centre (Counter)
G38, Ground Floor
AEON Bukit Indah Shopping Centre
No.8, Jalan Indah 15/2
Bukit Indah, 81200 Johor
Tel: 016-710 0518
Mon – Sun: 10am – 10pm

AEON Bukit Indah Shopping Centre (Shop)
G38, Ground Floor
No.8 Jalan Indah 15/2
Bukit Indah
81200, Johor Bahru, Johor
Tel: 016 710 0538
Fax: 07-236 8904
Mon – Sun: 11am – 10pm

AEON Tebrau City Shopping Centre
Lot G45, Ground Floor
No.1 , Jalan Desa Tebrau
Taman Desa Tebrau
81100 Johor Bahru, Johor
Tel: 016 223 6176
Fax: 07-354 0496
Sun – Thu: 10am – 10:30pm
Fri & Sat: 10am – 11pm

Giant Hypermarket Plentong, JB
Lot B14, Giant Hypermarket Plentong
Mukim Plentong, 81750 Masai, Johor
Fax: 07-359 1367
Fax: 07-351 3675
Mon – Sun: 10am – 10:30pm

Kluang Mall
Lot No. G-43A, Ground Floor
Kluang Mall, Jalan Rambutan
Bandar Kluang,
86000 Kluang, Johor.
Tel :016-771 2100
Fax: 07-771 1597
Mon – Sun: 11am – 10pm
Click here to view the map

Johor Bahru City Square
Lot M1- 19 Level 1
106-108 Jalan Wong Ah Fook
80000 Johor Baru, Johor
Tel: 016-223 6025
Fax: 07-226 2428
Mon – Sun: 10am – 10pm

Jusco Taman Universiti Shopping Centre
Lot UG06, Upper Ground Floor
No. 4 Jalan Pendidikan
80300 Skudai, Johor
Tel: 016 223 7861
Fax: 07-521 6896
Sun – Thu: 10:30am – 10:30pm
Fri & Sat: 10:30am – 11pm

Jusco Permas Jaya Shopping Centre
G43, Ground Floor
No.1 Jalan Permas Utara
Bandar Baru Permas Jaya
81750 Johor Bahru, Johor
Tel : 016 223 7866
Fax: 07-3889 751
Mon – Sun: 10:30am – 11pm

Johor Premium Outlets
Suite 522 D2, Johor Premium Outlets
Jalan Premium Outlets,
Indahpura, 81000 Kulai jaya.
Johor.
Tel : 07-5909 119
Fax: 07-5909 119
Mon – Sun: 10am – 10pm

Plaza Angsana 
Lot K2.4, 2nd Floor, Bangunan Plaza Angsana
Pusat Bandar Tampoi, Jalan Skudai
81200, Johor Bahru, Johor
Tel: 016 223 6201
Fax: 07-234 5984
Mon – Sun: 10am – 10pm

The Summit Batu Pahat (Kiosk)
Lot GP527, Ground Floor
No. 88, Jalan Bakau Condong
Batu Pahat Johor
Tel: 016-710 0970
Fax: 07-432 6143
Mon – Sun: 10am – 10pm

Central Square Sungai Petani 
Unit 44, Ground Floor Central Square
08000 Sungai Petani, Kedah
Tel: 016 223 6297
Fax: 04-4212 080
Mon – Sun: 10am – 10pm

Langkawi Fair Shopping Mall
Lot GF, B4 Phase 1
Jalan Persiaran Putra
07000 Langkawi, Kedah
Tel:016 223 6167
Fax: 04-966 2505
Mon – Sun: 10:30am – 9:30pm

Kota Bharu Mall
Lot G-10
Jalan Hamzah, Seksyen 16
15050 Kota Bharu, Kelantan
Tel: 016 223 6264
Fax: 09-743 9108
Mon – Sun: 10am – 10pm

Jusco Ayer Keroh Melaka
Lot G, 13A Ground Floor
Leboh Ayer Keroh, 75450 Melaka
Tel: 016 223 7860
Fax: 06-232 8688
Sun – Thu: 10am – 10:30pm
Fri – Sat: 10am – 11pm

Mahkota Parade Shopping Mall
Lot G 41, Ground Floor
No 1 Jalan Merdeka
75000 Melaka
Tel: 016 223 6265
Fax: 06-2818 314
Mon – Sun: 10am – 10pm

Genting Highland
First World, Genting Highland
Lot F/L 2A.5A
First World Hotel & Plaza
Genting Highland Resort
69000 Pahang
Tel: 016 223 6196
Fax: 03-6101 2868
Sun – Thu: 10am – 10pm
Fri: 10am – 11pm
Sat: 10am – 12am

East Coast Mall Kuantan
Lot 63A, Ground Floor
East Coast Mall
Jalan Putra Square
25200 Kuantan, Pahang
Tel: 016 223 6164
Fax: 09-560 9143
Mon – Sun: 10am – 10pm

Jusco Station 18
GF40, Ground Floor,
AEON Ipoh Station 18 Shopping Centre,
No. 2, Susuran Stesen 18,
Station 18, 31650 Ipoh, Perak.
Mon – Sun: 10:30am – 10:30pm Tel: 012 201 3076
Fax: 05-321 7562

Gurney Plaza
170G- 23A-25, Persiaran Gurney
10250 Penang
Tel: 016 223 6165
Fax: 04-2267 313
Mon – Sun: 10am – 10pm

AEON Seberang Prai City Shopping Centre
Lot G53, Perdana Mall
Jalan Perda Timur
14000,Bukit Mertajam
Seberang Prai Tengah
Pulau Pinang.
Tel: 016 223 6197
Fax:04-538 9098
Mon – Sun: 10am – 10pm

Sunway Carnival Mall
UG-24 Upper Ground Floor
3068 Jalan Todak
Pusat Bandar Seberang Jaya
Pulau Pinang
Tel: 016 223 6017
Fax: 04-3999 778
Mon – Sun: 10am – 10pm

Queensbay Mall, Penang
Lot GF-043, Ground Floor,
Persiaran Bayan Indah,
Bayan Lepas, 11900 Penang
Tel: 016 223 6315
Fax: 04-6411 769
Mon – Sun: 10:30am – 10:30pm

Kuala Terengganu(Kiosk)
Promotion Space P-24,
Mydin Mall, Kuala Terengganu,
Jalan Sultan Mohamad,
21000 Kuala Terengganu.
Tel:09-623 1470

Mesra Mall, Terengganu
Lot G20, Lot 6490, Jalan Kemaman / Dungun
24200 Kemasik, Kemaman
Terengganu
Tel 016 223 6224
Fax:09-864 1979
Mon – Sun: 10am – 10pm